How to support students in completing their assessments

Points to Consider

  • Consider the complications and challenges students are experiencing while in self-isolation.
  • Low-tech options can be preferable at this point in the semester
  • These are new and challenging times for our students as well – give guidance on preparing for and being successful in the final assessment and consider that students may have multiple exams to work on concurrently.
  • By communicating clearly, empathetically and often about what you are planning, you will better support your students undertaking exams in unfamiliar ways.
  • Accommodate student seeking accessibility support as appropriate (link)

Information to communicate to students

Here are a series of notices that you might want to consider including in your communications with students:

  • Students might want to revisit the York University Student Papers and Academic Research Kit –
  • Student Accessibility Services remains open to support students.  We encourage you to contact us by phone and/or email and we can arrange to connect with you by phone or a video call.  Accessibility Counsellors will continue to book appointments over email, over phone or over a video conference call.
  • Questions about Alternate Exams Scheduling?  Professors will be messaging students about any tests that were to take place up until the exam period and within the final exam period and if they are going ahead as planned or if they will be offering an alternate format.  The Alternate Exam/Test Scheduling website will be updated regularly as information about past and future bookings becomes available.  Thank you for your patience as things are sorted out as quickly as possible.
  • Students whose accommodations include extended time for on-line tests and exams can refer to to assist their instructors with set up.
  • Student Counselling & Development supports can be reached by calling their main number 416-736-5297. Glendon Counselling and Accessibility Services can also be reached by calling the number at Keele 416-736-5297. Counselling support will be provided via telephone. Osgoode and FGS counsellors continue to offer counselling via video conferencing and can be reached through online booking on their websites. The Psychology Clinic is available to staff, students, and faculty and is offering services via video conferencing.
  • Call 24/7 the Good2Talk Postsecondary Line. 1-866-925-5454.  For more info, go to
  • Remember: If this is an emergency, call 911 or visit your local hospital emergency department.